What this covers

• How to connect an integration to ALK
• What to check when something is not syncing
• Common permission and security considerations

Before you start

• Make sure you have the right role or permissions in ALK and the third-party tool.
• Confirm which workspace or environment you are connecting (production vs sandbox).

Add an integration (high level)

1. Go to Settings → Integrations (or the equivalent admin area).
2. Choose the integration you want to connect.
3. Authenticate with the third-party tool.
4. Select the scope you want ALK to access (for example, specific accounts, folders, or channels).
5. Save, then run a quick test sync (if available).

What to document for each integration

• Purpose: what problem it solves
• Owner: who maintains it
• Credentials: where the auth lives (do not paste secrets)
• Scope: what ALK can read or write
• Data mapping: what fields map to what
• Sync frequency and expected latency